Return & Refund Policy

At Hia Pet, customer satisfaction is very important to us.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused

• The item is in its original packaging

• The item is in resellable condition

Non-Returnable Items

Some items may not be eligible for return, including:

• Used items

• Items damaged by misuse

• Final sale items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery with:

• Your order number

• Photos of the item

We will arrange a replacement or refund.

Refund Process

Once your return is received and inspected, we will notify you about the approval of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Return Shipping

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.